Refund & Return Policy

At our cake shop, we strive to deliver fresh, high-quality products and ensure customer satisfaction. However, if you are not completely satisfied with your purchase, please review our refund and return policy below.

Perishable Products (Cakes & Desserts)

Due to the perishable nature of cakes and desserts, we do not accept returns once the product has been delivered.

Refund/Replacement Conditions:

We will offer a refund or replacement only if:

The product is damaged during delivery
You receive the wrong item
The product quality does not meet our standards

Important:

You must report the issue within 24 hours of delivery
Share clear photos/videos as proof
Complaints without proof may not be eligible

Non-Perishable Products (Cake Tools & Accessories)

For items like cake stands, decorating tools, and accessories:

Return Eligibility:

Return request must be raised within 7 days of delivery
Product must be unused and in original packaging
Invoice or proof of purchase is required

Non-Returnable Conditions:

Used or damaged products (not due to our fault)
Missing original packaging
Items purchased on clearance or sale

Refund Policy

Once your return is approved:

Refund will be processed within 5–7 business days
Amount will be credited to your original payment method

In case of Cash on Delivery (COD):

Refund will be transferred to your bank account or UPI

Return Process

To initiate a return or refund:

Contact our support team
Provide order details and issue description
Share images/videos (if applicable)
Our team will verify and guide you further

Order Cancellation

Orders can be cancelled within 2 hours of placing the order
Once the cake is prepared or shipped, cancellation is not allowed

Contact Us

For any refund or return queries, feel free to contact us:

Email: sachimarne2004@gmail.com
Phone: +91-8329361657

Note

We reserve the right to refuse returns or refunds if the policy conditions are not met.

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